We collect and maintain information that you enter on our Website & Mobile App or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website, Mobile Application and services provided by Langkawi Ferry Line. Personal Information we learn from you helps us to personalise and continually improve your online experience. Here are the types of Personal Information that we collect:
- Personally Identifiable information e.g. Name, photo, gender, date of birth, nationality, passport/identification card number, passport expiry date, passport issuing country and country of residence;
- Contact information e.g. address, email address and phone numbers;
- Payment information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date and banking account details;
- Travel information e.g. flight information, and currency, departure destination or other product preferences;
- Technical information e.g. IP address.
When you interact with applications created by Langkawi Ferry Line or our affiliates, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.
Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.
It is important that you prevent unauthorised access to your password and your computer. You should always log out from your Big Loyalty account after using a shared computer. Click here for more information on how to logout.
There are 3 types of cookies used on our Website:
Functionality: These cookies enable you to use our services. These cookies are essential to enable you to browse our services and use certain features. Disabling them may prevent you from using certain parts of the services. Without these cookies, services like login, booking and paying activity cannot be provided. These cookies also help keep our services safe and secure.
Preference: These cookies store information such as your preferred country, language selection and website preferences. Without these cookies, our services may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information.
Analytics: These cookies collect information about how you use our services such as which pages you visit regularly. These cookies are used to provide you high-quality experience by doing things such as tracking page load, site response times, and error messages.
Use of information collected
Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is ferry interruption which shall include but not limited to change of ferry schedule, we will notify you via email, mobile chats, telephone call or SMS, based on the Personal Information which you provided to us through our customer support’s or at the point of reservation through our Website, mobile application, call centre or sales counter. We also use Personal Information to provide alert messages through Langkawi Ferry Line's mobile services facility and to Email. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing) or cross-marketing of products and services, refund, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
Sharing of Information Collected
Furthermore, Langkawi Ferry Line will jointly use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.
Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.
However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Langkawi Ferry Line does not sell or rent any of your Personal Information on our Website to any other parties. Langkawi Ferry Line may share anonymous and/or aggregated information about all our users with third parties.
For inquiries on management of Personal Information disclosed to, or shared with Langkawi Ferry Line and/or third parties hereunder, please see “Contact information” section below.
Langkawi Ferry Line or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, Langkawi Ferry Line will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.
In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for.
However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Langkawi Ferry Line.
Access to and Correction of Your Personal Information
You may access your Personal Information by logging-in to your Account on ticket.Langkawi Ferry Line.com. We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.
Minors* Under 18 Years Old
We cannot distinguish the age of visitors to our Website or Mobile Application. If you are a parent or guardian of someone under 18 years old who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.
Links To Other Sites
Our Terms and Conditions of Carriage
The booking and carriage of guests and baggage is subject to the Terms and Conditions of Carriage and Fare Rules.